Minimising Gambling Harm
Te Tari Taiwhenua Department of Internal Affairs and Health New Zealand | Te Whatu Ora have updated the Gamble Host resources to reflect the 2023 amendments to the Harm Minimisation Regulations 2004.
The suite of Gamble Host resources provides education, guidance and training packages to societies, clubs, and venues that manage class 4 gambling. They include:
- leaflets and posters for use with people that gamble
- quick reference resources for use on the floor inside venues
- guidance for venue managers and staff to help carry out their responsibilities
- training tools and resources for people who deliver training to staff that supervise class 4 gambling.
You can get further information on your responsibilities when providing Class 4 gambling on the DIA website.
Our Safer Gambling Aotearoa campaign aims to increase awareness of the early signs of harmful gambling. It encourages people to seek help and take positive action early, both for themselves and for those they care about.
Health NZ promotes these messages at a national level and works with various services around the country to promote these at a local level.
You can visit the Safer Gambling Aotearoa website for more information.
Everyday Tips for Gambling Hosts - A4 Laminated Card
These tips have been developed to support all frontline staff who are supervising gambling. All staff should be familiar with these and practice them daily.
Place these in high visibility areas for staff along with the A4 Gambling Harm Reference Card. Copies could be attached on a wall behind the bar, beside the till, in the staff room or on a staff noticeboard.
Gambling Harm Reference Card – Folded Postcard Size
There are several signs that gambling may be causing harm. All staff who supervise gambling should be familiar with the signs of gambling harm and know what to do when they are observed.
This information has been developed for all frontline staff as a quick reference for signs of harmful gambling to watch for.
Give postcards to each staff member.
Gambling Harm Reference Card - A4 Laminated Card
There are several signs that gambling may be causing harm. All staff who supervise gambling should be familiar with the signs of gambling harm and know what to do when they are observed.
This information has been developed for all frontline staff as a quick reference for signs of harmful gambling to watch for.
Put A4 cards in high visibility areas for staff: attached on a wall behind the bar, beside the till, or in a staff area. Put a copy in your gaming manual.
Gambling Host Responsibility Guide for Venue Staff - A5 booklet
This guidance has been developed to support all frontline staff who supervise gambling in Class 4 venues. It contains information about legal requirements and simple steps that all staff can take to meet their responsibilities.
Make copies of this available to all frontline staff. It can also be used as part of ongoing staff training and induction for new staff.
This is also supplied in the “Full Gamble Host resource pack” and the “Staff Training Envelope”.
View or download Gambling Host Responsibility Guide for Venue Staff (PDF)
Harm Minimisation Poster "Will you feel" A3 (English)
You are legally required to have harm minimisation signage up in your venue that is clearly visible to all people who gamble.
By displaying at least one of these posters in the gambling area you will meet that requirement. These messages are particularly relevant to people who gamble that are experiencing a high degree of harm. We recommend different versions, as people who gamble relate to different messages.
There are other areas that you can place this poster, including the bathroom, beside an ATM machine and/or near an outside smoking area.
Size: A3
Harm Minimisation Poster "Will you feel" A4 (English)
You are legally required to have harm minimisation signage up in your venue that is clearly visible to all people who gamble.
By displaying at least one of these posters in the gambling area you will meet that requirement. These messages are particularly relevant to people who gamble that are experiencing a high degree of harm. We recommend different versions, as people who gamble relate to different messages.
There are other areas that you can place this poster, including the bathroom, beside an ATM machine and/or near an outside smoking area.
Size: A4
Harm Minimisation Poster "Spending too much" A3 (English)
You are legally required to have harm minimisation signage up in your venue that is clearly visible to all people who gamble.
By displaying at least one of these posters in the gambling area you will meet that requirement. These messages are particularly relevant to people who gamble that are experiencing a high degree of harm. We recommend different versions, as people who gamble relate to different messages.
There are other areas that you can place this poster, including the bathroom, beside an ATM machine and/or near an outside smoking area.
Size: A3
View or download the 'Spending too much' poster (A3, English) in PDF
Harm Minimisation Poster "Spending too much" A4 (English)
You are legally required to have harm minimisation signage up in your venue that is clearly visible to all people who gamble.
By displaying at least one of these posters in the gambling area you will meet that requirement. These messages are particularly relevant to people who gamble that are experiencing a high degree of harm. We recommend different versions, as people who gamble relate to different messages.
There are other areas that you can place this poster, including the bathroom, beside an ATM machine and/or near an outside smoking area.
Size: A4
View or download the 'Spending too much' poster (A4, English) in PDF
Social legal poster (A3 size)
This poster is to make people who gamble aware that staff may approach them. This is a useful reference for supporting staff interactions with people who gamble.
Place at least one of these posters up in the gambling area so that it is clearly visible to all players. You may like to place the second copy in the bathroom, beside an ATM machine or near an outside smoking area.
Size: A3
Host legal sign A4 (English)
Like with alcohol, this sign is to make people who gamble aware of the law. This is a useful reference for staff interactions with people who gamble.
Put a sign up beside the bar (with your existing alcohol signage). You may like to also place it in the entrance to the gambling area.
Size: A4
Wallet leaflet holder - cardboard (for counter display)
"Spending more on pokies" Wallet leaflet (pack of 25)
This discreet wallet-sized leaflet is designed for people who gamble that might be experiencing harm. Venues are legally required to provide information about the odds of winning and the characteristics of harmful gambling. These leaflets meet that requirement.
Place in the gambling area for people to pick up or beside the bar so that staff can hand a copy to people who gamble. Venues have also reported that leaflets kept in the bathroom (a discreet location) are most likely to be used by patrons.
Comes in a pack of 25 leaflets.
Introduction to the Gamble Host Resources
This sheet is useful for venues who are interested in starting to use Gamble Host resources or who would like to order more.
It provides a quick introduction to the Gamble Host resources. It describes the purpose of each of the resources and provides recommendations on where each of the items might be used in a venue.
View or download Introduction to Gamble Host Resources in PDF
Full Gamble Host resource pack
The information and resources in this pack have been designed to support class 4 venues and staff working in them, to fulfil their host responsibility requirements under the Gambling Act. The pack has been developed with the support of gaming societies and venues, and in partnership with the Department of Internal affairs and the Ministry of Health.
The pack contains the following:
Information for Customers
- 200 harm minimisation wallet leaflets
- 2 cardboard leaflet holders
- 2 legal signs
- 2 legal posters
- 2 Commitment to Care posters
-
Harm minimisation posters – 2 of each design
Support for Staff
- 2 Everyday Tips for Gambling Hosts
- Set of Gambling Host Reference Cards
- 4 Gambling Host Responsibility Guides for Venue Staff
- 1 Guidance for Venue Managers
-
4 Gamble Host Responsibility Staff Resource Packs
Safer Gambling Aotearoa Wallet Leaflet (packs of 50)
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